Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain...

Customer data or consumer data refers to all personal, behavioural, and demographic data that is collected by marketing companies and departments from...

Gartner, customer data platforms have evolved from a variety of mature markets, "including multichannel campaign management, tag management and data integration...

Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically...

those suggesting that data management was more important than business process management used arguments such as "a customer's home address is stored...

Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages...

Customer (or consumer) identity and access management (CIAM) is a subset of the larger concept of identity access management (IAM) that focuses on managing...

efficiency: With consistent and accurate data, operational processes such as reporting, inventory management, and customer service become more efficient. Regulatory...

experience management Customer relationship management Customer satisfaction Customer Service Assurance Customer service representative Customer service...

information management (PIM), master data management (MDM), customer data management (CDP), digital asset management (DAM), content management (CMS), and...

Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive...

Customer lifecycle management (CLM) is the measurement of multiple customer-related metrics, which, when analyzed for a period of time, indicate performance...

another.". Client (business) Customer centricity Customer data integration Customer delight Customer relationship management Early adopter Guided selling...

Customer Communications Management (CCM) is a software that companies uses to communicate with the customers. Originally, customer communications referred...

Experience management is an effort by organizations to measure and improve the experiences they provide to customers as well as stakeholders like vendors...

dashboard, which together allow data center personnel to see problems before business customers do. Remote data center management allows offsite experts to...

strategies. Lead management is in many cases a precursor to sales management, customer relationship management and customer experience management. This critical...

degree customer view which in turn helps to integrate first-, second-, and third-party data types into one database. Next comes the data management phase...

Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals...

advertising, marketing, sales, e-commerce, customer service. Oracle's first customer relationship management (CRM) product, Oracle CRM, was released in...

outside stakeholders. Customer Relationship Management (CRM) managing and analyzing customer interactions and data to improve customer relationships and enhance...

list Customer experience transformation Customer experience Customer intelligence Customer service – contains ISO standards Data management Data mining...

while a change in master data will always be managed as part of existing business processes. For example, adding a new customer or sales product is part...

Customer value maximization (CVM) is a real-time service model that, proponents say, goes beyond basic customer relationship management (CRM) capabilities...

scoring, campaign management and reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP)...

The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet...

Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be...

In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is a prognostication of the net profit...

Business-to-business Customer data management Customer engagement Customer feedback management services Customer Intelligence Customer relationship management Customer satisfaction...

outsourcing and customer data management to various industries worldwide. They handle 710 million consumer sales promotions, 65 million customer service interactions...