A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research...
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related...
7 KB (966 words) - 07:38, 30 December 2024
multiple sources. Library users can consult the staff at the reference desk for help in finding information. Using a structured reference interview, the...
13 KB (1,641 words) - 14:09, 24 November 2024
Lake's 2022 album Help! Help (command), a command in various command-line shells that invokes documentations and helping information Help desk, a point of contact...
5 KB (559 words) - 23:02, 30 December 2024
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues...
7 KB (1,031 words) - 19:45, 31 March 2023
Helpdesk and incident reporting auditing (category Help desk)
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence...
8 KB (1,133 words) - 23:41, 20 December 2024
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking...
13 KB (932 words) - 21:49, 20 November 2024
Legal Help Desk (abbreviated as Legal HD) is a Philippine television public affairs show broadcast by Solar News Channel, 9TV and CNN Philippines. Hosted...
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Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, specializing in help desk software. The company...
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Virtual assistant (redirect from Online help desk systems)
Sarawoot; Haruechaiyasak, Choochart (1 January 2009). "Implementing an online help desk system based on conversational agent". Proceedings of the International...
49 KB (5,282 words) - 17:11, 2 January 2025
Customer support (category Help desk)
solutions to their problems. Customer success Automation Customer service Help desk software Web chat Professional services automation Run Book Automation...
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primarily for help desks and service desks rather than for bug tracking or project management. Comparison of issue-tracking systems Networked Help Desk OSS through...
3 KB (37 words) - 22:52, 5 December 2024
The Resolute desk, also known as the Hayes desk, is a nineteenth-century partners desk used by several presidents of the United States in the White House...
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Text (company) (section HelpDesk)
communication, including popular platforms like LiveChat, ChatBot, and HelpDesk. The company is publicly listed on the Warsaw Stock Exchange. The company...
26 KB (2,278 words) - 21:33, 12 December 2024
Technical support (redirect from IT Help Desk Levels)
Comparison of issue-tracking systems Comparison of help desk issue tracking software Help desk Help desk software "Technical support for the neighbours"...
12 KB (1,561 words) - 16:44, 29 November 2024
Computer-aided maintenance (category Help desk)
did not materialize, as DEC lost commercial pre-eminence. Help desks frequently use help desk software that captures symptoms of a bug and relates them...
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questions about using or editing Wikipedia. Help desk – Ask questions about using or editing Wikipedia. Reference desk – Ask research questions about encyclopedic...
3 KB (891 words) - 22:59, 6 January 2025
Frequently Asked Questions List of help authoring tools Microsoft Assistance Markup Language (Microsoft AML) Help desk The Windows Vista and Windows Server...
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A partners desk, partner's desk or partners' desk (also known as a double desk) is a mostly historical form of desk, a large pedestal desk designed and...
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IT service management (redirect from Service desk (ITSM))
call centre or help desk as similar kinds of tech support which provide only a portion of what a service desk can offer. A service desk has a more broad...
12 KB (1,396 words) - 17:42, 6 January 2025
climate Service system Social skills Support automation Technical support Help desk software Lucas, Robert (2015). Customer Service Skills For Success. New...
13 KB (1,496 words) - 15:31, 19 October 2024
BeyondTrust (redirect from SupportDesk Appliance)
Comparison of remote desktop software Remote desktop software Virtual help desk By Steve Ragan, The Tech Herald. "Symark and BeyondTrust – best acquisition...
20 KB (1,460 words) - 17:02, 3 January 2025
XY problem (category Help desk)
The XY problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the...
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SupportDesk is a service desk software tool for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor...
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Data center management (category Help desk)
are also known as help desks often arrange their technical support structure as a three-tier (plus two) system: Tier 1: Basic help desk – initial point...
31 KB (2,738 words) - 04:15, 7 December 2024
LiveChat (category Help desk)
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 and...
11 KB (961 words) - 06:55, 17 December 2024
an alternate factor, and repair their own problem, without calling the help desk. It is a common feature in identity management software and often bundled...
13 KB (1,668 words) - 09:27, 8 January 2025
natural instinct to help others solve problems. Rather than acting angry, the hacker acts distressed and concerned. The help desk is the most vulnerable...
55 KB (5,968 words) - 14:01, 21 November 2024
Association organises Annual Admission Help Desk in various cities of Assam along with telephonic support. These help desks are run by students who are currently...
6 KB (531 words) - 12:40, 12 December 2023