A single customer view is an aggregated, consistent and holistic representation of the data held by an organisation about its customers that can be viewed...
3 KB (328 words) - 10:28, 16 January 2023
and customer support. Therefore, these systems typically have a dashboard that gives an overall view of the three functions on a single customer view, a...
53 KB (5,978 words) - 13:22, 9 September 2024
to create a single customer profile. This structured data is then made available to other marketing systems. According to Gartner, customer data platforms...
10 KB (1,036 words) - 15:01, 3 July 2024
out more than £26 billion. Since 31 December 2010, maintaining a single customer view has become mandatory for United Kingdom banks and other deposit takers...
11 KB (835 words) - 01:49, 2 September 2024
source, or where it is physically located, and can provide a single customer view (or single view of any other entity) of the overall data. Unlike the traditional...
19 KB (2,190 words) - 10:25, 2 September 2024
information management Record linkage Reference data Semantic Web Single customer view Web data integration "Gartner Glossary: Master Data Management"....
13 KB (1,748 words) - 06:03, 3 September 2024
meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience...
40 KB (5,219 words) - 06:20, 29 May 2024
repair Data management Iterative proportional fitting Record linkage Single customer view Triangulation (social science) Wu, S. (2013), "A review on coarse...
17 KB (2,542 words) - 09:32, 30 July 2024
Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes...
14 KB (1,741 words) - 17:14, 25 August 2024
query the view, while denied access to the rest of the base table. Views can join and simplify multiple tables into a single virtual table. Views can act...
7 KB (935 words) - 00:46, 30 July 2024
Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive...
8 KB (956 words) - 19:35, 17 August 2024
In telecommunications, a customer-premises equipment or customer-provided equipment (CPE) is any terminal and associated equipment located at a subscriber's...
9 KB (1,208 words) - 14:52, 22 July 2024
In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is a prognostication of the net profit...
20 KB (2,890 words) - 02:38, 11 April 2024
Pitney Bowes (category Customer communications management)
Bowes introduced Single Customer View, which used the company's Spectrum Technology Platform to facilitate data sharing. The customer relationship management...
58 KB (5,254 words) - 01:20, 7 September 2024
Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured...
8 KB (728 words) - 08:16, 12 March 2024
Sword Ciboodle (category Customer relationship management software)
platform consists of: Ciboodle One is the desktop which provides a single customer view, for example of all their products and contact history. Ciboodle...
6 KB (474 words) - 16:49, 5 July 2024
Market segmentation (redirect from Customer segmentation)
segmentation or customer segmentation is the process of dividing a consumer or business market into meaningful sub-groups of current or potential customers (or consumers)...
81 KB (10,422 words) - 15:28, 24 August 2024
provide a single vision across all methods of customer contact. The CCO is often responsible for influencing corporate activities of customer relations...
6 KB (697 words) - 10:41, 11 August 2024
ECRM (redirect from Electronic customer relationship marketing (eCRM))
The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment...
27 KB (3,659 words) - 15:48, 5 July 2024
planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field...
50 KB (4,708 words) - 15:44, 30 August 2024
Trading stamps in Hong Kong (category Customer loyalty programs)
to customers when their single purchase exceeds a certain amount of money. Usually, the number of stamps given to customers is directly proportional...
8 KB (1,148 words) - 14:06, 2 July 2024
element as the organization displays a wide view of potential clients: e.g. car. Niche market: Customer segmentation based on specialized needs and characteristics...
19 KB (2,245 words) - 20:51, 5 August 2024
telephone system, or through a live customer service representative. There has been an increasing number of pay-per-views distributed via streaming video...
184 KB (11,651 words) - 14:41, 18 August 2024
Business support system (section Customer management)
providers require a single view of the customer and regularly need to support complex hierarchies across customer-facing applications (customer relationship...
6 KB (742 words) - 07:28, 22 April 2024
The View Askewniverse is a fictional universe created by writer/director Kevin Smith, featured in several films, comics and a television series; it is...
43 KB (3,720 words) - 22:30, 27 June 2024
reviews are centralized in a single dashboard for businesses to track and analyze their customer feedback. The objective of Customer Alliance's analytics is...
5 KB (432 words) - 00:32, 22 February 2024
invoices, and other customer transactional documents were viewed as ideal customer touchpoints to promote company products to customers. Transactional documents...
6 KB (614 words) - 05:15, 10 February 2024
Consumer behaviour (redirect from Customer behavior)
databases and sophisticated software to analyse and profile customer loyalty segments with a view to identifying the most desirable segments, setting goals...
157 KB (20,365 words) - 08:58, 5 September 2024
Intelligence through online customer feedback: The customer's view of a product is essential for any company. Ultimately it's the customer who's buying the product...
6 KB (881 words) - 10:04, 30 August 2024