• Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain...
    4 KB (519 words) - 14:11, 9 November 2024
  • Customer data or consumer data refers to all personal, behavioural, and demographic data that is collected by marketing companies and departments from...
    6 KB (531 words) - 12:53, 2 December 2024
  • Gartner, customer data platforms have evolved from a variety of mature markets, "including multichannel campaign management, tag management and data integration...
    10 KB (1,036 words) - 15:01, 3 July 2024
  • Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically...
    53 KB (5,951 words) - 20:22, 18 December 2024
  • Thumbnail for Data management
    those suggesting that data management was more important than business process management used arguments such as "a customer's home address is stored...
    16 KB (1,955 words) - 20:18, 13 November 2024
  • Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages...
    51 KB (6,307 words) - 01:14, 19 December 2024
  • Customer (or consumer) identity and access management (CIAM) is a subset of the larger concept of identity access management (IAM) that focuses on managing...
    8 KB (861 words) - 06:03, 17 November 2022
  • Thumbnail for Customer service
    experience management Customer relationship management Customer satisfaction Customer Service Assurance Customer service representative Customer service...
    13 KB (1,496 words) - 15:31, 19 October 2024
  • efficiency: With consistent and accurate data, operational processes such as reporting, inventory management, and customer service become more efficient. Regulatory...
    12 KB (1,459 words) - 18:46, 16 December 2024
  • Pimcore (category Free content management systems)
    information management (PIM), master data management (MDM), customer data management (CDP), digital asset management (DAM), content management (CMS), and...
    9 KB (995 words) - 12:10, 25 June 2024
  • Customer lifecycle management (CLM) is the measurement of multiple customer-related metrics, which, when analyzed for a period of time, indicate performance...
    3 KB (245 words) - 11:31, 30 January 2024
  • Customer Communications Management (CCM) is a software that companies uses to communicate with the customers. Originally, customer communications referred...
    6 KB (614 words) - 05:15, 10 February 2024
  • Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive...
    8 KB (961 words) - 14:21, 9 November 2024
  • Thumbnail for Customer
    another.". Client (business) Customer centricity Customer data integration Customer delight Customer relationship management Early adopter Guided selling...
    16 KB (1,859 words) - 19:56, 8 May 2024
  • Experience management is an effort by organizations to measure and improve the experiences they provide to customers as well as stakeholders like vendors...
    9 KB (805 words) - 17:35, 23 March 2024
  • dashboard, which together allow data center personnel to see problems before business customers do. Remote data center management allows offsite experts to...
    31 KB (2,738 words) - 04:15, 7 December 2024
  • advertising, marketing, sales, e-commerce, customer service. Oracle's first customer relationship management (CRM) product, Oracle CRM, was released in...
    13 KB (1,107 words) - 04:59, 26 July 2024
  • degree customer view which in turn helps to integrate first-, second-, and third-party data types into one database. Next comes the data management phase...
    14 KB (1,723 words) - 21:35, 14 November 2024
  • strategies. Lead management is in many cases a precursor to sales management, customer relationship management and customer experience management. This critical...
    13 KB (1,813 words) - 16:34, 29 August 2024
  • Thumbnail for Customer success
    Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals...
    14 KB (1,722 words) - 17:23, 19 December 2024
  • list Customer experience transformation Customer experience Customer intelligence Customer service – contains ISO standards Data management Data mining...
    4 KB (441 words) - 16:26, 17 September 2024
  • outside stakeholders. Customer Relationship Management (CRM) managing and analyzing customer interactions and data to improve customer relationships and enhance...
    16 KB (1,891 words) - 13:13, 10 December 2024
  • while a change in master data will always be managed as part of existing business processes. For example, adding a new customer or sales product is part...
    5 KB (514 words) - 06:11, 22 May 2024
  • Oracle CRM (category Customer relationship management software)
    Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be...
    7 KB (626 words) - 04:59, 26 July 2024
  • Customer value maximization (CVM) is a real-time service model that, proponents say, goes beyond basic customer relationship management (CRM) capabilities...
    5 KB (460 words) - 12:50, 2 December 2024
  • The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet...
    27 KB (3,655 words) - 16:26, 14 November 2024
  • scoring, campaign management and reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP)...
    14 KB (1,591 words) - 14:18, 2 December 2024
  • In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is a prognostication of the net profit...
    20 KB (2,890 words) - 02:38, 11 April 2024
  • semantics management Change data capture Core data integration Customer data integration Cyberinfrastructure Data blending Data curation Data fusion Data mapping...
    31 KB (3,739 words) - 15:36, 3 December 2024
  • Thumbnail for Database
    database is an organized collection of data or a type of data store based on the use of a database management system (DBMS), the software that interacts...
    75 KB (9,581 words) - 15:48, 12 December 2024