A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities –...
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service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the service provider...
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govern future transactions or future agreements. A master agreement delineates a schedule of lower-level service agreements, permitting the parties to quickly...
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Service level measures the performance of a system, service or supply. Certain goals are defined and the service level gives the percentage to which those...
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An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities...
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form the basis of service level agreements (SLAs); an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every...
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Something agreed on in a Service-level agreement (SLA) This disambiguation page lists articles associated with the title Level of service. If an internal link...
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Software license (category Terms of service)
some jurisdictions. Service-level agreements are another type of software license where the vendor agrees to provide a level of service to the purchaser...
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of Service Attack (DDoS) or spamming. Cloud Computing Dedicated hosting service Green hosting Internet Application Management Service-level agreement Shared...
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with various levels of management, relations or integration in a service system: Service-level agreement Managed services Outsourcing Service provider, third...
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Gerard (2008). The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy...
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cybersecurity and end-user systems against a clearly defined Service Level Agreement (SLA). Small and medium-sized businesses (SMBs), nonprofits and...
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to operate continuously. Service level agreements often refer to monthly downtime or availability in order to calculate service credits to match monthly...
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server Business service provider Communication as a service Hosted service provider Multitenancy Outsourcing Service level agreement Utility computing...
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management comes in two parts: Security requirements defined in service level agreements (SLA) and other external requirements that are specified in underpinning...
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customers and providers can enter into a contractual agreement termed a service-level agreement (SLA) which specifies guarantees for the ability of a...
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either on a project-by-project basis or through a service level agreement, and providing services on an ongoing basis for a fixed monthly fee. In this...
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Incident management (ITSM) (category IT service management)
possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement...
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Data center management (redirect from Business service management)
management (DCIM) tools. Both for in-house operation and outsourcing, service-level agreements must be managed to ensure data-availability. Data center management...
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specialized services (finance, HR transactions, IT services, facilities, logistics, sales transactions) on the basis of a service level agreement (SLA) with...
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for hosting providers. Many dedicated server providers include a service level agreement based on network up-time. Some dedicated server hosting providers...
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given to different tenants and applications according to their service level agreement. A variety of rate limiting techniques are applied in data centers...
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since it had annual terms (rather than the monthly terms and service level agreement available at the MFS location) and more restrictive access policies...
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Y.1564 (section Service definitions)
validation of Ethernet service-level agreements (SLAs) in a single test. ITU-T Y.1564 is designed to serve as a network service level agreement (SLA) validation...
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IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems...
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operates in Scotland in affiliation with CILIP and delivers services via a service level agreement. CILIP's 2020 goal is to "put information and library skills...
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Non-functional requirement (redirect from Quality of service requirements)
Accessibility Adaptability Auditability and control Availability (see service level agreement) Backup Boot up time Capacity, current and forecast Certification...
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Downtime (section Service levels)
911 services in various states. It is considered to be the largest outage in the history of information technology. In service level agreements, it is...
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IP-based QoS marking does not ensure the quality of the service or a specified service-level agreement (SLA). By marking the packets, the sender indicates...
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Terms of service (also known as terms of use and terms and conditions, commonly abbreviated as TOS or ToS, ToU or T&C) are the legal agreements between...
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