A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or...

The Call Centre is a BBC fly-on-the-wall documentary following staff at the call centre of a Welsh company called Save Britain Money. Although now in...

The following is a list of notable call centre companies:...

The call centre industry in India is a part of India's business process outsourcing industry. A call centre is an office with the capacity to field many...

realizes his mistake and decide to apologize. Military Uncle works at the call centre to earn a little money aside from the pension that he gets. Subhash Bakshi...

Contact centre may refer to: Contact centre, an extension of a call centre Child contact centre, a centre for children to maintain contact with an absent...

complaints. For enquiries regarding Departments not covered by 1823, the Call Centre can provide relevant contact information. Public enquiries or complaints...

lawsuits brought against companies responsible for running fraudulent call centres and scam baiting. The first tech support scams were recorded in 2008...

Romantic Call Centre (Korean: 사랑의 콜센타), or the full name We Will Sing Your Requested Songs — Romantic Call Centre (Korean: 신청곡을 불러드립니다 — 사랑의 콜센타) is a...

that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts. Whereas automatic call distribution (ACD)...

concept of a call centre possible." A Private Branch Exchange (PBX) is a telephone exchange device that acts as a switchboard to route phone calls within an...

in a call centre spends time alternately speaking and listening on the telephone, as well as taking breaks between calls. Each break and each call are...

line to a centre. In the most remote communities, two 0s had to be used to reach a main centre; thus dialling 0+0, plus another 0 would call (at least)...

the companies awarded a contract to operate call centres for Centrelink. Another company awarded a call centre operating contract by Centrelink is Stellar...

originally offered a real-time IT support services, before expanding into call centre operations and business support.[citation needed] In 2011, London-based...

choice at Amazon Ring call centre, fearful workers say". NBC News. Retrieved 8 August 2023. Walker, Peter (26 March 2021). "Call centre staff to be monitored...

a call centre as an independent unit, the firm can calculate how much it is spending each year for its call centre support service. If a cost centre is...

call centers: Crooks who pretend to be legitimate call centres. Hackers who gain access to call centre information through illegal means Call centre agents...

Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with...

training for the OFWs to become call-centre agents. Maierbrugger, Arno (2012-12-27). "Strong peso hurts Philippine call centers". Retrieved 2015-10-08...

control centres (ECC), to which 999 emergency calls may be directly routed by emergency operators in telephone company operator assistance centres (OAC)...

Tories over call centre". BBC News. 23 October 2017. Morris, Steven (25 August 2017). "Police confirm inquiry into Tory election call centre use". the Guardian...

Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination,...

be opening a new call centre in Malta, with an investment of €7 million and the creation of 350 jobs. The centre will deal with calls from HSBC Bank's...

The CRA admitted in December 2020 that "unclear" instructions given to call centre agents relating to CERB led to confusion around eligibility. Since then...

Worker resistance in the call centre (2000), Phil Taylor and Peter Bain argue that the large number of people employed in call centres undertake predictable...

Special defence department Medical department Training centre Specialists at the emergency call centre co-ordinate the participation of the search and rescue...

Northern Ireland whose content focuses on scam baiting and investigating call centres engaging in fraudulent activities. A software engineer, Browning began...

making service requests (routine requests for services). ITIL regards a call centre or help desk as similar kinds of service desk which provide only a portion...

interview: How a phone call from Peter Kay changed the actress's life". The Independent. Retrieved 8 May 2016. "Sian Gibson: From call centre worker to Peter...