Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone...

customers. This business communication system is an extension of computer telephony integration (CTI). The interactions between callers and customer service...

of personal computer technology in the 1980s, computer telephony integration (CTI) has progressively provided more sophisticated telephony services, initiated...

The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running...

The Multi-Vendor Integration Protocol (MVIP) is a hardware bus for computer telephony integration (Audiotex) equipment, a PCM data highway for interconnecting...

data over the Internet, wired and wireless connectivity and Computer Telephony Integration (CTI). The Consortium started a number of projects to deliver...

provide all features, and so Profiles are provided. For example, the Basic Telephony profile provides such features as Make Call, Answer and Clear Connection...

Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or...

Telephony Server Application Programming Interface was a computer telephony integration standard developed and promoted by Novell and AT&T. It consisted...

calls over the Internet Protocol (IP), bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware or can carry...

centre platform functionality—including Computer telephony integration (CTI) APIs which provide basic telephony controls and sophisticated call handling...

advanced voice features, data connectivity, LAN communications, computer telephony integration (CTI), and information services for communication applications...

A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence...

structure revolves around a three-tiered technical support system. Remote computer repair is a method for troubleshooting software related problems via remote...

Intelligence: Methodology, Systems, and Applications. AIMSA 2018. Lecture Notes in Computer Science(), vol 11089. Springer, Cham. doi:10.1007/978-3-319-99344-7_5 Roberts...

a software functionality created by Intel for seamless integration between a personal computer and mobile device. Unison was announced in September 2022...

product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed...

In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler)...

developer. In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business. In 2002, Genesys parent Alcatel acquired Telera...

person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon...

A KSU-less telephone system is a type of electronic key telephone system that puts the switching circuitry inside of each individual phone. This eliminates...

CTAN—Comprehensive TeX Archive Network CTCP—Client-To-Client Protocol CTI—Computer Telephony Integration CTFE—Compile-time function execution CTL—Computational Tree...

feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering...

This is a list of telephony terminology and acronyms which relate to telephony networks. Contents:  Top 0–9 A B C D E F G H I J K L M N O P Q R S T U V...

possibility of measuring the behavior of callers and is thus the equivalent in telephony to the conversion tracking used on the internet. Via different channels...

Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor...

to SIP to determine session keys for use with SRTP. Computer telephony integration (CTI) Computer-supported telecommunications applications (CSTA) H.323...

users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers...

A trading turret or dealer board is a specialized telephony key system that is generally used by financial traders on their trading desks. Trading has...

on the combination of goods and services the customer purchased. The integration with the customer relationship management software also ensures that...