A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities –...

Service level measures the performance of a system, service or supply. Certain goals are defined and the service level gives the percentage to which those...

An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities...

service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the service provider...

govern future transactions or future agreements. A master agreement delineates a schedule of lower-level service agreements, permitting the parties to quickly...

Something agreed on in a Service-level agreement (SLA) This disambiguation page lists articles associated with the title Level of service. If an internal link...

form the basis of service level agreements (SLAs); an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every...

with various levels of management, relations or integration in a service system: Service-level agreement Managed services Outsourcing Service provider, third...

Gerard (2008). The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy...

some jurisdictions. Service-level agreements are another type of software license where the vendor agrees to provide a level of service to the purchaser...

of Service Attack (DDoS) or spamming. Cloud Computing Dedicated hosting service Green hosting Internet Application Management Service-level agreement Shared...

cybersecurity and end-user systems against a clearly defined Service Level Agreement (SLA). Small and medium-sized businesses (SMBs), nonprofits and...

either on a project-by-project basis or through a service level agreement, and providing services on an ongoing basis for a fixed monthly fee. In this...

specialized services (finance, HR transactions, IT services, facilities, logistics, sales transactions) on the basis of a service level agreement (SLA) with...

IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems...

to operate continuously. Service level agreements often refer to monthly downtime or availability in order to calculate service credits to match monthly...

server Business service provider Communication as a service Hosted service provider Multitenancy Outsourcing Service level agreement Utility computing...

customers and providers can enter into a contractual agreement termed a service-level agreement (SLA) which specifies guarantees for the ability of a...

use its assets, which also is a Service Level Agreement (SLA) to specify the functional provider and expose the service path or URL for its API users....

for hosting providers. Many dedicated server providers include a service level agreement based on network up-time. Some dedicated server hosting providers...

possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement...

management comes in two parts: Security requirements defined in service level agreements (SLA) and other external requirements that are specified in underpinning...

operates in Scotland in affiliation with CILIP and delivers services via a service level agreement. CILIP's 2020 goal is to "put information and library skills...

since it had annual terms (rather than the monthly terms and service level agreement available at the MFS location) and more restrictive access policies...

given to different tenants and applications according to their service level agreement. A variety of rate limiting techniques are applied in data centers...

approaches are equipped in automated adaptive controllers that consider service-level agreement, cloud computing, real-time and energy-aware application controller...

911 services in various states. It is considered to be the largest outage in the history of information technology. In service level agreements, it is...

– Structured investment vehicle SKU – Stock keeping unit SLA – Service Level Agreement SMA – Separately Managed Account SME – Small and Medium Enterprises...

firewall, etc., and can also monitor the End User Experience and Service Level Agreement (SLA) compliance in production environments. WebLOAD was first...

management (DCIM) tools. Both for in-house operation and outsourcing, service-level agreements must be managed to ensure data-availability. Data center management...