Annegret Hannawa

Prof.
Annegret Friederike Hannawa
Annegret Hannawa
Born (1979-04-27) 27 April 1979 (age 45)
Konstanz, Germany
NationalityGerman
Education
Scientific career
FieldsSafe Communication, Patient Safety, Healthcare quality
InstitutionsLugano, Università della Svizzera italiana (USI)
Websiteannegrethannawa.com

Annegret Friederike Hannawa (born 27 April 1979 in Konstanz, Germany) is a German communication scientist and director of the Center for the Advancement of Healthcare Quality and Safety (CAHQS) at the Università della Svizzera italiana in Lugano.[1] She presides the European Institute for Safe Communication (EISC).[2]

Studies

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Hannawa studied interpersonal communication at San Diego State University, where she earned a master's degree in 2006.[3]

She then began her Ph.D. studies in health communication at Arizona State University. Her dissertation developed a communication science model of "Physician Mistake Disclosure."[4] In 2009, Hannawa received her doctorate from ASU.[5]

Academic career and work

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Hannawa received her first academic appointment at Wake Forest University (WFU) in Winston-Salem, North Carolina, USA, as tenure-track assistant professor in the Department of Communication Studies.[6] In 2011, she was appointed to a tenure-track professorship in health communication and research methodology at the Faculty of Communication, Università della Svizzera italiana (USI, Lugano, Switzerland), where she still works today.[7]

Hannawa conducted a grant-funded international congress entitled "Communicating Medical Error (COME)" in 2013.[8] The conference evolved into the nonprofit organization "ISCOME Global Center for the Advancement of Communication Science in Healthcare."[9] To date, Hannawa leads this research association as its founding president-elect.[10] Also in 2013, she received funding from the Swiss National Science Foundation (SNSF) to develop evidence-based communication guidelines for disclosing medical errors to patients.[11] In 2019, the Swiss Federal Office of Public Health tasked her to analyze the pandemic communication surrounding Covid-19.[12][13]

In 2016, Hannawa founded an interdisciplinary Center for the Advancement of Healthcare Quality and Safety (CAHQS) at the Università della Svizzera italiana.[14] In the same year, she was elected as a scientific expert to the ELSI Advisory Board of the Swiss Personalized Health Network (SPHN).[15] In addition, she received honorary titles as Associate Faculty at Johns Hopkins University Bloomberg School of Public Health (Baltimore, Maryland, USA)[16] and Cardiff University School of Medicine (Wales, United Kingdom).[7] In the same year, she was awarded the "Jozien Bensing Research Award".[17] In 2023, the government or the Swiss Canton of Uri recognized her with an appointment as Ambassador.[18] In June 2024, she founded the European Institute for Safe Communication (EISK), bringing together science and practice to protect professionals in aviation, healthcare, emergency services, energy, and crisis management from communication failures in high-risk situations.[19][20][21]

SACCIA Model

Research

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Hannawa's research focuses primarily on how "safe communication" can prevent harmful errors in everyday clinical practice and ensure high-quality healthcare, particularly in the digital age.[22] In her scientific research, she has evaluated over 1000 cases of harm in hospitals.[23][24] According to her statistics, 53 patients die every day in Germany as a result of treatment errors;[25] up to 80 percent of these cases can be traced back to unsafe communication.[26][27] From this evidence, Hannawa developed a science-based "SACCIA safe communication" model that conveys five competencies that can help people build resilience against communication failures.[28] Meanwhile, she has extended her safe communication research to other high-risk contexts, such as Covid-19,[29][12][30] airborne rescues[31][32] and climate change.[33]

Awards

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  • Jozien Bensing Research Award, 2016.[34]

See also

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References

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  1. ^ "Our Team". Center for the Advancement of Healthcare Quality and Patient Safety. Retrieved 16 April 2021.
  2. ^ "The European Institute for Safe Communication is established". 22 August 2024. Retrieved 2 September 2024.
  3. ^ Hannawa, Annegret F.; Spitzberg, Brian H. (7 January 2009). ""My Child Can Beat Your Child": Toward a Measure of Parental Self-Evaluation Maintenance (PSEM)". Journal of Family Communication. 9 (1): 23–42. doi:10.1080/15267430802561584. ISSN 1526-7431. S2CID 143723290.
  4. ^ Hannawa, Annegret F. (31 July 2009). "Negotiating Medical Virtues: Toward the Development of a Physician Mistake Disclosure Model". Health Communication. 24 (5): 391–399. doi:10.1080/10410230903023279. ISSN 1041-0236. PMID 19657822. S2CID 30495899.
  5. ^ "Hannawa, Annegret Friederike". Università della Svizzera italiana (in Italian). Retrieved 16 April 2021.
  6. ^ "July 2010 Faculty Focus". Wake Forest News. 1 July 2010. Retrieved 16 April 2021.
  7. ^ a b "Dr. Annegret Hannawa, PhD". USI. Retrieved 19 December 2023.
  8. ^ "COME - Conference - Communicating Medical Error". www.come.usi.ch. Retrieved 16 April 2021.
  9. ^ "About". ISCOME Global Center for the Advancement of Communication Science in Healthcare. Retrieved 16 April 2021.
  10. ^ "Board". ISCOME Global Center for the Advancement of Communication Science in Healthcare. Retrieved 16 April 2021.
  11. ^ "Swiss National Science Foundation SNSF | P3 Research Grant Search Database | Projects - People – Publications". p3.snf.ch. Retrieved 16 April 2021.
  12. ^ a b Hannawa, Annegret F.; Stojanov, Ana (28 December 2022). ""Compliant Supporters," "Anxious Skeptics," and "Defiant Deniers": A Latent Profile Analysis of People's Responses to COVID-19 Communications". Health Communication. 39: 148–160. doi:10.1080/10410236.2022.2162224. ISSN 1532-7027. PMID 36576172.
  13. ^ "The quality of public communication during COVID-19: symptoms of a wider malaise | Swiss Medical Weekly". smw.ch. Retrieved 19 December 2023.
  14. ^ "Center for the Advancement of Healthcare Quality and Patient Safety". Center for the Advancement of Healthcare Quality and Patient Safety. Retrieved 16 April 2021.
  15. ^ "ELSI Advisory Group (ELSIag)". SPHN (in German). Retrieved 16 April 2021.
  16. ^ "Faculty". Johns Hopkins Bloomberg School of Public Health. Retrieved 19 December 2023.
  17. ^ "USI professor wins Jozien Bensing Research Award 2016". www.com.usi.ch. Retrieved 16 April 2021.
  18. ^ "Professor Hannawa appointed ambassador of Uri". www.usi.ch. Retrieved 19 December 2023.
  19. ^ "Schlechte Kommunikation kann Leben gefährden" (in German). 20 August 2024. Retrieved 2 September 2024.
  20. ^ "Safety begins between people". 2 September 2024. Retrieved 2 September 2024.
  21. ^ "USI professor establishes European Institute for Safe Communication in Uri". 3 July 2024. Retrieved 2 September 2024.
  22. ^ Ovretveit, John; Wu, Albert; Street, Richard; Thimbleby, Harold; Thilo, Friederike; Hannawa, Annegret (20 March 2017). "Using and choosing digital health technologies: a communications science perspective". Journal of Health Organization and Management. 31 (1): 28–37. doi:10.1108/JHOM-07-2016-0128. ISSN 1477-7266. PMID 28260405.
  23. ^ "Von wegen "Soft-Skill"". www.landdergesundheit.de (in German). Retrieved 16 April 2021.
  24. ^ Rundschau, Lausitzer (10 March 2019). "Aktuelle Studie: Patienten verstehen oft nur Bahnhof". lr-online.de (in German). Retrieved 16 April 2021.
  25. ^ "Schweigen gefährdet Menschenleben". Frankfurter Rundschau (in German). 14 September 2017. Retrieved 16 April 2021.
  26. ^ "Kommunikation zwischen Arzt und Patient - Das große Risiko des gegenseitigen Nicht-Verstehens". Deutschlandfunk (in German). 27 October 2017. Retrieved 16 April 2021.
  27. ^ Nützel, Nikolaus (15 September 2017). "Patientensicherheit: Wenn Schweigen gefährlich ist". Bayern 2 (in German).
  28. ^ Camia, Valeria. "Mangelhafte Kommunikation zwischen Arzt und Patient? Manchmal richtet sie mehr Schaden an als die Krankheit selbst". Ticino Scienza (in Italian). Retrieved 19 December 2023.
  29. ^ "Our Work". Center for the Advancement of Healthcare Quality and Safety. Retrieved 19 December 2023.
  30. ^ "Communication during Covid-19: A Swiss National Study (11 April 2022)". Patient Safety Learning - the hub. 12 April 2022. Retrieved 19 December 2023.
  31. ^ Hannawa, Annegret F (December 2021). ""We're on our way:" A message from the mountains". Journal of Patient Safety and Risk Management. 26 (6): 240–242. doi:10.1177/25160435211058145. ISSN 2516-0435.
  32. ^ "Competence - Humanfaktoren in der Bergrettung". competence.ch (in German). Retrieved 19 December 2023.
  33. ^ "Building shared knowledge on the climate crisis". www.usi.ch. Retrieved 19 December 2023.
  34. ^ "Awards". Each.
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