Business activity monitoring

This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these messages) This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Find sources: "Business activity monitoring" – news · newspapers · books · scholar · JSTOR (September 2010) (Learn how and when to remove this message) The topic of this article may not meet Wikipedia's general notability guideline. Please help to demonstrate the notability of the topic by citing reliable secondary sources that are independent of the topic and provide significant coverage of it beyond a mere trivial mention. If notability cannot be shown, the article is likely to be merged, redirected, or deleted. Find sources: "Business activity monitoring" – news · newspapers · books · scholar · JSTOR (August 2023) (Learn how and when to remove this message) (Learn how and when to remove this message)

Business activity monitoring (BAM) is a category of software intended for use in monitoring and tracking business activities.

BAM is a term introduced by Gartner, Inc., referring to the collection, analysis, and presentation of real-time information about activities within organizations, including those involving customers and partners. BAM tracks individual business processes and sequences of activities across multiple systems and applications and provides information about them in real time.^[1]

BAM software is used to monitor the status and outcomes of operations, processes, and transactions. BAM systems typically display data on computer dashboards, but they differ from business intelligence (BI) dashboards. In BAM systems, events are processed in real time or near real time and displayed immediately, whereas BI dashboards typically update at scheduled intervals by querying databases.^{[citation needed]}

• Business service management
• Business intelligence
• Business process management
• User activity monitoring
• Business monitoring software