Social Security Administration

Social Security Administration

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Agency overview
Formed	August 14, 1935; 89 years ago (1935-08-14)
Jurisdiction	Federal government of the United States
Headquarters	Woodlawn, Maryland, U.S.
Employees	60,000
Annual budget	$1.3 trillion (FY 2022)[1]
Agency executive	Carolyn Colvin (acting), Commissioner
Website	www.ssa.gov

The United States Social Security Administration (SSA)^[2] is an independent agency of the U.S. federal government that administers Social Security, a social insurance program consisting of retirement, disability and survivor benefits. To qualify for most of these benefits, most workers pay Social Security taxes on their earnings; the claimant's benefits are based on the wage earner's contributions. Otherwise benefits such as Supplemental Security Income (SSI) are given based on need.

The Social Security Administration was established by the Social Security Act of 1935 and is codified in 42 U.S.C. § 901 (49 Stat. 635). It was created in 1935 as the "Social Security Board", then assumed its present name in 1946. Its current leader is Carolyn Colvin (acting).

SSA offers its services to the public through 1,200 field offices, a website, and a national toll-free number. Field offices, which served 43 million individuals in 2019,^[3] were reopened on April 7, 2022 after being closed for two years due to the COVID-19 pandemic.^[4]

SSA is headquartered in Woodlawn, Maryland, just to the west of Baltimore, at what is known as Central Office. In addition to its 1,200 field offices, the agency includes 10 regional offices, eight processing centers, and 37 Teleservice Centers. As of 2018^[update], about 60,000 people were employed by SSA.^[5] Headquarters non-supervisory employees of SSA are represented by American Federation of Government Employees Local 1923.

SSA operates the largest government program in the United States.^[6] In fiscal year (FY) 2022, the agency expects to pay out $1.2 trillion in Social Security benefits to 66 million individuals.^[1] In addition, SSA expects to pay $61 billion in SSI benefits to 7.5 million low-income individuals in FY 2022.

The Social Security Act created a Social Security Board (SSB),^[7] to oversee the administration of the new program. It was created as part of President Franklin D. Roosevelt's New Deal with the signing of the Social Security Act of 1935 on August 14, 1935.^[8] The Board consisted of three presidentially appointed executives, and started with no budget, no staff, and no furniture. It obtained a temporary budget from the Federal Emergency Relief Administration headed by Harry Hopkins.^[7] The first counsel for the new agency was Thomas Elliott, one of Felix Frankfurter's "happy hot dogs".^[9]

The first Social Security office opened in Austin, Texas, on October 14, 1936. ^[10] Social Security taxes were first collected in January 1937, along with the first one-time, lump-sum payments.^[8] The first person to receive monthly retirement benefits was Ida May Fuller of Brattleboro, Vermont. Her first check, dated January 31, 1940, was in the amount of US$22.54.^[11]

In 1939, the Social Security Board merged into a cabinet-level Federal Security Agency, which included the SSB, the U.S. Public Health Service, the Civilian Conservation Corps, and other agencies.^[12] In January 1940, the first regular ongoing monthly benefits began.^[8] In 1946, the SSB was renamed the Social Security Administration under President Harry S. Truman's Reorganization Plan.

In 1953, the Federal Security Agency was abolished and SSA was placed under the Department of Health, Education, and Welfare, which became the Department of Health and Human Services in 1980. In 1994, Congress amended non-positive law 42 U.S.C. § 901 and returned SSA to the status of an independent agency in the executive branch of government. In 1972, Cost of Living Adjustments (COLAs) were introduced into SSA programs to deal with the effects of inflation on fixed incomes.^[13]

In 1960, the Supreme Court ruled in Flemming v. Nestor that the Social Security is not a system of 'accrued property rights' and that those who pay into the system have no contractual right to receive what they have paid into it.^[14]

Source:^[15]

Image	Name		Start	End	President
		John Winant	August 23, 1935	September 30, 1936		Franklin D. Roosevelt (1933–1945)
		Arthur Altmeyer	September 30, 1936 Acting: September 30, 1936 – February 19, 1937	July 16, 1946
						Harry S. Truman (1945–1953)

Source:^[16]

Image	Name		Start	End	President
		Arthur Altmeyer	July 16, 1946	April 10, 1953		Harry S. Truman (1945–1953)
						Dwight D. Eisenhower (1953–1961)
		William Mitchell Acting	April 11, 1953	November 23, 1953
		John Tramburg	November 24, 1953	July 31, 1954
		Charles Schottland	August 23, 1954	December 31, 1958
		William Mitchell	February 4, 1959	April 3, 1962
						John F. Kennedy (1961–1963)
		Bob Ball	April 17, 1962	March 17, 1973
						Lyndon B. Johnson (1963–1969)
						Richard Nixon (1969–1974)
		Arthur Hess Acting	March 18, 1973	October 24, 1973
		James Cardwell	October 25, 1973	December 12, 1977
						Gerald Ford (1974–1977)
						Jimmy Carter (1977–1981)
		Don Wortman Acting	December 13, 1977	October 4, 1978
		Stanford Ross	October 5, 1978	December 31, 1979
		Herb Doggette Acting	January 1, 1980	January 2, 1980
		William Driver	January 3, 1980	January 19, 1981
		Herb Doggette Acting	January 20, 1981	May 5, 1981		Ronald Reagan (1981–1989)
		John Svahn	May 6, 1981	September 12, 1983
		Martha McSteen Acting	September 14, 1983	June 25, 1986
		Dorcas Hardy	June 26, 1986	July 31, 1989		Ronald Reagan (1981–1989)
						George H. W. Bush (1989–1993)
		Gwendolyn King	August 1, 1989	September 30, 1992
		Lou Enoff Acting	October 1, 1992	July 18, 1993		George H. W. Bush (1989–1993)
						Bill Clinton (1993–2001)
		Lawrence Thompson Acting	July 19, 1993	October 7, 1993
		Shirley Chater	October 8, 1993	February 28, 1997
		John Callahan Acting	March 1, 1997	September 28, 1997
		Ken Apfel	September 29, 1997	January 20, 2001
		Bill Halter Acting	January 21, 2001	March 28, 2001		George W. Bush (2001–2009)
		Larry Massanari Acting	March 29, 2001	November 9, 2001
		Jo Anne Barnhart	November 9, 2001	January 19, 2007
		Linda McMahon Acting	January 20, 2007	February 11, 2007
		Michael Astrue	February 12, 2007	January 19, 2013		George W. Bush (2001–2009)
						Barack Obama (2009–2017)
		Carolyn Colvin Acting	January 19, 2013	January 20, 2017
		Nancy Berryhill Acting	January 21, 2017	June 17, 2019		Donald Trump (2017–2021)
		Andrew Saul	June 17, 2019	July 9, 2021		Donald Trump (2017–2021)
						Joe Biden (2021–present)
		Kilolo Kijakazi Acting	July 9, 2021	December 20, 2023
		Martin O'Malley	December 20, 2023	November 29, 2024
		Carolyn Colvin Acting	November 30, 2024	present

SSA was one of the first federal agencies to have its national headquarters outside of Washington, D.C., or its adjacent suburbs. It was located in Baltimore initially due to the need for a building that was capable of holding the unprecedented amount of paper records that would be needed. Nothing suitable was available in Washington in 1936, so the Social Security Board selected the Candler Building on Baltimore's harbor as a temporary location. Soon after locating there, construction began on a permanent building for SSA in Washington that would meet their requirements for record storage capacity. However, by the time the new building was completed, World War II had started, and the building was commandeered by the War Department. By the time the war ended, it was judged too disruptive to relocate the agency to Washington. The Agency remained in the Candler Building until 1960, when it relocated to its newly built headquarters in Woodlawn.^[17]

The road on which the headquarters is located, built especially for SSA, is named Security Boulevard (Maryland Route 122) and has since become one of the major arteries connecting Baltimore with its western suburbs. Security Boulevard is also the name of SSA's exit from the nearby Baltimore Beltway (Interstate 695). A nearby shopping center has been named Security Square Mall, and Woodlawn is often referred to informally as "Security." Interstate 70, which runs for thousands of miles from Utah to Maryland, terminates in a park and ride lot that adjoins the SSA campus.

Due to space constraints and ongoing renovations, many headquarters employees work in leased space throughout the Woodlawn area. Other SSA components are located elsewhere. For example, the headquarters (also known as Central Office) of SSA's Office of Disability Adjudication and Review is located in Falls Church, Virginia.

SSA has a network of more than 1,200 community-based field offices. In fiscal year 2019, 43 million individuals visited these field offices to apply for benefits, get an original or replacement Social Security card, or receive other services.^[18] Field offices reopened in April 2022, after being closed for two years due to the COVID-19 pandemic.

SSA provides a field office locator service, where members of the public can find office phone numbers and addresses.^[19]

SSA also provides services through a national toll-free number (1-800-772-1213) and a website. Retirement and disability benefits can be applied for online.^[20] For survivor benefits, however, members of the public must call or visit SSA in person to apply. In most states, individuals seeking a replacement Social Security card can apply for one online.^[21]

Members of the public can also apply for Supplemental Security Income at SSA's field offices. Field office staff will also assist SSI applicants with an application for food assistance through the SNAP program.

Much of the actual processing of initial benefits and subsequent adjustments to benefits is done in six large Program Service Centers located around the country.^[22]

The two main positions in Program Service Centers have long been Claims Authorizers and Benefits Authorizers.^[23][24] Claims Authorizers, now sometimes called claims specialists, establish initial benefits for program recipients.^[25] Benefits Authorizers process complicated changes of entitlements to existing beneficiaries, including life events, overpayments, underpayments, and so forth.^[25][24] The claims position is the higher-ranking of the two and initially required a college degree whereas the post-entitlement position did not.^[24] For decades, post-entitlement actions have been processed through a system known as Manual Adjustment, Credit and Award Processes (MADCAP).^[26]

The six service centers are:^[22]

• Northeastern Program Service Center, Jamaica, Queens, New York (as of late 1980s; previously in Rego Park, Queens and College Point, Queens)^[27]
• Mid-Atlantic Program Service Center, Philadelphia, Pennsylvania
• Southeastern Program Service Center, Birmingham, Alabama
• Great Lakes Program Service Center, Chicago, Illinois
• Mid-America Program Service Center, Kansas City, Missouri
• Western Program Service Center, Richmond, California (as of mid 1970s; previously in San Francisco)^[28]

They have been located in these six cities going back to at least the early 1950s.^[29] The origins of the payment centers date back to 1942, when they were known as Area Offices.^[30] The first one was established in Philadelphia, with ones in New York, Chicago, San Francisco, and New Orleans, Louisiana, soon following.^[23]

In addition, there are specialized processing centers for the Office of Earnings and International Operations and the Office of Disability Operations, both located in Baltimore.^[22]

Before the mid-1970s, the Program Service Centers were called Payment Centers.^[31] By the late 1960s, the Payment Centers had acquired a reputation as sources of poor bureaucratic performance that people did not want to work in, and a reorganization under a modules system was undertaken during the 1970s in an effort to improve matters.^[23] Each module would be assigned a certain block of social security numbers and it would process all aspects of a claim, from initial entitlement through various changes, notifications to beneficiaries, and so forth.^[24] Decades later, the modules system was still seen as one of the great improvements in SSA processing.^[24]

The centers have each employed around two thousand people or more, giving them a major local economic impact, and even relocations within the same metropolitan area have created political conflict. When in the early 1970s, SSA and the General Services Administration said it intended to move payment center operations out of San Francisco and across the East Bay to Richmond, the move was opposed by San Francisco-representing Congressman Phillip Burton.^[32] Burton's efforts were in vain, however, as construction in a redevelopment area in Richmond commenced and the move was made around 1975.^[28]

Similarly, in the late 1970s, SSA, the General Services Administration, and the Carter administration devised a plan to move the program service center from its main location, in two leased buildings on Horace Harding Expressway in Lefrak City in Rego Park, to a new federal building planned for a revitalization zone in the center of the Jamaica area of Queens.^[33][34] The move was championed by Congressman Joseph P. Addabbo, who represented Jamaica and whose district would gain the over 2,000 federal workers involved, but was opposed by Congressman Benjamin Rosenthal, whose district would lose them.^[35] According to Rosenthal, the potential negative impact of the move affected the Elmhurst and Corona neighborhoods most strongly.^[36] The move was also supported by Representative Geraldine Ferraro, another powerful Queens figure, who sat on the House Public Works Committee.^[33] The dispute was aired in Congressional hearings and embroiled Senator Daniel Patrick Moynihan and developer Richard Lefrak, supporting and opposing the move respectively, as well.^[37] In the event, the move went forward and the new, 11-story building in Jamaica – by then named the Joseph P. Addabbo Federal Building, as the congressman had died in the interim – opened in 1988.^[38]

Initially, only 56 percent of the jobs in the United States were covered by Social Security. Today, the system is nearly universal, with 94 percent of individuals in paid employment in the United States working in covered employment.^[39]

State and local government workers are not required to participate in the Social Security program if they participate in a public retirement system through their employers. However, state and local governments, through agreements known as Section 218 agreements,^[40] may elect to participate in the program. Of the 23.2 million state and local workers in the United States, about 6.6 million are not covered by Social Security. Other workers not covered by Social Security include federal employees hired before 1984, railroad workers, some family employees, some students, and some members of the clergy.^[39]

If a job is not covered by Social Security, workers and employers do not pay Social Security payroll taxes. Social Security retirement and disability benefits are not payable unless individuals have sufficient work in Social Security covered employment. Individuals who work part of their careers in covered employment and part of their careers in non-covered employment and who receive pensions from non-covered employment may have their Social Security benefits reduced through the Windfall Elimination Provision (WEP)^[41] or the Government Pension Offset (GPO).^[42]

Railroad workers were covered by the Railroad Retirement Board before Social Security was founded. Today, they still are, though a portion of each railroad pension is designated as "equivalent" to Social Security. Railroad workers also participate in Medicare. All state and local government employees hired since 1986, or whom are covered by Section 218 Agreements, participate in Medicare even if not covered for purposes of Social Security benefits.^[43]

SSA administers the retirement, survivors, and disabled social insurance programs, which can provide monthly benefits to aged or disabled workers, their spouses and children, and to the survivors of insured workers. In 2010, more than 54 million Americans received approximately $712 billion in Social Security benefits. The programs are primarily financed by taxes which employers, employees, and the self-insured pay annually. These revenues are placed into a special trust fund. These programs are collectively known as Retirement, Survivors, Disability Insurance (RSDI).

SSA administers its disability program partly through its Office of Hearing Operations (OHO), which has regional offices and hearing offices across the United States. OHO processes claims that have been appealed from the first (in prototype states) or second unfavorable determination through the state-based Disability Determination Services (DDS) who develop and process claims at the initial and reconsideration levels of review. OHO runs offices for the approximately 1,200 Administrative Law Judges (ALJs) who develop, evaluate, and adjudicate appellate claims and provide substantive hearings for claimants to obtain testimony and expert evidence prior to issuing a hearing decision with findings of fact and law regarding each claim. OHO publishes a procedural manual called the Hearings, Appeals, and Litigation Law Manual (HALLEX) which "defines procedures for carrying out policy and provides guidance for processing and adjudicating claims" for OHO, the Appeals Council (AC), the Division of Civil Actions (DCA) levels. "It also includes policy statements resulting from Appeals Council en banc meetings under the authority of the Appeals Council Chair[1]."

The RSDI program is the primary benefits program administered by the U.S. federal government, and for some beneficiaries is the vital source of income. Increasing access to this benefit program for low-income or homeless individuals is one of SSA's goals. SSA is a member of the United States Interagency Council on Homelessness^[44] and works with other municipal, county, state, local and federal partners to increase access and approval for SSI/SSDI benefits who are eligible.

SSA also administers the Supplemental Security Income (SSI) program, which is needs-based, for the aged, blind, or disabled. Prior to the 1972 Amendments to the Social Security Act, low-income aged, blind, or disabled persons received benefits from state-run programs called Old-Age Assistance, Aid to the Blind, and Aid to the Permanently and Totally Disabled. These programs received federal funding, but varied in terms of eligibility requirements and benefit payments. The 1972 Amendments replaced these programs with the SSI program. SSA was assigned responsibility for the SSI program and began operations in 1974.^[45] Federal benefit payments up to $943 for an SSI individual and $1,371 for an SSI couple are available from the program. SSI benefits are paid out of the general revenue of the United States of America. Some states supplement the federal amount.

Because SSI is needs-based, eligibility is restricted to persons with limited income and resources. In addition, eligibility is generally restricted to U.S. citizens, nationals, and some other groups (such as some refugees) who reside in one of the 50 U.S. states, the District of Columbia, or the Northern Mariana Islands.^[46] U.S. citizens and nationals who reside in American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands are not eligible for SSI.^[47] In 2019, 8 million individuals received SSI, including 1.1 million disabled children, 4.6 million disabled adults, and 2.3 million persons 65 or older.^[48]

In some cases, individuals may be eligible for Social Security (RSDI) benefits and SSI benefits. For example, a disabled individual who worked in Social Security-covered employment and who has limited income and resources may receive a Social Security disability benefit (due to employment prior to disability) and a partial SSI benefit (due to limited income and resources). SSA refers to these beneficiaries as "concurrent" beneficiaries.

The administration of the Medicare program is a responsibility of the Centers for Medicare and Medicaid Services, but SSA offices are used for determining initial eligibility, some processing of premium payments, and for limited public contact information. They also administer a financial needs-based program called Extra Help, which helps beneficiaries pay the premiums, deductibles, and coinsurance associated with prescription drug coverage under Part D of Medicare. Benefits under this program are estimated to be worth about $5,000 per year. Individuals may apply online for the Extra Help program or by calling SSA.^[49]

To ensure consistent and efficient treatment of Social Security beneficiaries across its vast bureaucracy, SSA has compiled a giant book known as the Program Operations Manual System (POMS) which governs practically all aspects of SSA's internal operations. POMS describes, in excruciating detail, a huge variety of situations regularly encountered by SSA personnel, and the exact policies and procedures that apply to each situation.^[50]

While the establishment of Social Security predated the invention of the modern digital computer, punched card data processing was a mature technology, and the Social Security system made extensive use of automated unit record equipment from the program's inception. This allowed the Social Security Administration to achieve a high level of efficiency. SSA expenses have always been a small fraction of benefits paid. As a percentage of assets, the administration costs are 0.39%.^[51]

SSA operates its own administrative adjudication system, which has original jurisdiction when claims are denied in part or in full. SSA decisions are issued by Administrative Law Judges and Senior Attorney Adjudicators (supported by about 6,000 staff employees) at locations throughout the United States of the U.S. Office of Hearing Operations, formerly Office of Disability Adjudication and Review (ODAR), who hear and decide challenges to SSA decisions. Dissatisfied claimants can appeal to ODAR's Appeals Council, and if still dissatisfied can appeal to a U.S. District Court.

Over the years, OHO aka ODAR has developed its own procedural system, which is documented in the Hearings and Appeals Litigation Law Manual (HALLEX) (HALLEX). ODAR was formerly known as the Office of Hearings and Appeals (OHA) and, prior to the 1970s, the Bureau of Hearings and Appeals. The name was changed to ODAR in 2007 to reflect the fact that about 75% of the agency's docket consists of disability cases. OHO aka ODAR also adjudicates disputes relating to retirement claims and has jurisdiction when the paternity of a claimant or the validity of a marriage is at issue when a claim is filed for benefits under the earnings record of a spouse or parent. The agency also adjudicates a limited number of Medicare claim issues, which is a residual legacy from when SSA was part of the U.S. Department of Health and Human Services.

Each year, just before Mother's Day, SSA releases a list of the names most commonly given to newborn babies in the United States in the previous year, based on applications for Social Security cards. The report includes the 1,000 most common names for both genders. The Popular Baby Names page on the SSA website provides the complete list and allows searches for past years and particular names.^[52] For privacy reasons, SSA does not publish data for names with fewer than five occurrences in any given year.^[53]

• Social programs in the United States
• Public finance
• Social Security Death Index
• Social Security Disability Insurance
• NOSSCR, National Organization of Social Security Claimants' Representatives
• Richardson v. Perales
• Ticket to Work, SSA's Ticket to Work Program
• Title 20 of the Code of Federal Regulations
• Data.gov
• USAFacts
• SSA impersonation scam

All Social Security Offices in USA

• Social Security Disability Advocate's Handbook, by David Traver, James Publishing, 2006, ISBN 1-58012-033-4
• Social Security Handbook Archived 2007-09-27 at the Wayback Machine, Germania Publishing, 2006.

• Official website
• Program Operations Manual System (POMS) – public online version of the procedure by which SSA employees process decisions about benefits
• Historical Background And Development Of Social Security by Social Security Administration
• Social Security Administration on USAspending.gov
• Social Security Administration in the Federal Register
• Works by Social Security Administration at Project Gutenberg
• Works by or about Social Security Administration at the Internet Archive
• Papers of Charles I. Schottland, former Commissioner of Social Security, Dwight D. Eisenhower Presidential Library
• Social Security Administration Office Locations Archived 2020-10-23 at the Wayback Machine
• SSA Pub. No 25-1556. Teleservice Representative Basic Training Curriculum Introduction Unit 1 Lessons 01-08 Student. pp. 7–15. Social Security Administration. April 2006.